What is Lettel

Lettel is an Internet telemarketing and telecommunications service that provides professional communication with customers. The platform supports sales, debt collection, marketing and research processes. It uses voice communication channel (Voice Mail) and SMS channel (SMS Marketing). Through Lettel platform you can communicate automatically with thousands of customers simultaneously!

Lettel means

Voice mailing

It is a short voice message transferred to the recipients via phone. Voice message enables you to provide information, ask questions, poll the recipients or encourage them to contact the company. Voice Mailing is a versatile business tool that allows for professional and financially optimized communication between the company and the customers. Its mechanisms enable to present a carefully prepared message to the target group of recipients selected by you and in a manner preferred by you!

Voice mail can be generated in three different ways:
  • Through recording a voice announcement in a professional studio. The announcement is then imported to the system and used in your campaign.
  • Through synthetic generation of a message with application of text-to-speech technology, which allows for reading a content of entire message or personalized information.
  • Through creating a blended model using both voice announcements (for the main message content) and text-to-speech technology (personalized data or data changing dynamically).

SMS Mailing

Although short text messages are often associated with entertainment and means of communication used especially by young people, they are also widely used in business. Through SMS you can provide your customers with information, ask them questions, gather data or encourage them to contact your company.

Sending SMS enables many Polish enterprises to assure adequate service quality, lower personal and telecommunications costs and provide the services. Now you can also use the most popular communication channel in your own business!

Interaction during campaighn

Voice announcement can have multi-variant structure and change its content depending on answers given by the recipient. After asking a question the system is waiting for an answer in the form of DTMF codes generated through pressing an appropriate key on the keypad. Then the system provides information in accordance with the assumed logic, which content depends on recipient’s reaction to the previous announcement.

Using this method you can build simple queries regarding e.g. acceptance to receive an offer, confirmation of data and also more complicated scenarios, e.g. dedicated to carry out an analysis of customer satisfaction derived from a purchased product.

Support for Call Center agents

Lettel is the only platform on the market that offers possibility to support dedicated call center agents, available on-line and connected with the platform through dedicated VIP application, during the campaign.

Through monitoring the status of logged in agents, the system controls possible transfers of calls so that they are directed to the available agent or a group of agents, out of which the first idle agent will handle a call. In the event when all agents are busy, the call will wait in a queue until the first agent changes his status from busy to idle. The system may adjust calling speed to the number of available agents so that possible transfers are handled immediately by an agent.

An important characteristic feature of this solution is the fact that the cost of transferred calls is eliminated as the logged in agent works within the internal line handled by Lettel platform.

Self-service model

The system has been built in such a way so that the customer, including a new customer, can manage a record database to a given contact, perform logic operations on that database, add agents and assign them to a given campaign, create scenarios and define campaign parameters. You can do everything by yourself at any time, as a whole or step by step.

Customer can use a reporting module, which informs online about the results of the performed action. Customer is also provided with a user manual and support from our customer service department. In case the customer resigns from managing his profile by himself, all operations necessary to create and carry out a campaign will be performed by our customer service department.

Integration

The platform is equipped with built-in integration mechanisms that allow for fast two-way data exchange between Lettel system and any database application.

If necessary, well experienced IT team will modify integration model so that it meets even most unusual requirements of our customers.

Advantages

  • Your contact with customer gets new appearance, adjusted to your requirements.
  • You save your resources, time and money.
  • You choose the way of contact with your customers.
  • You „hire” the platform resources to easily manage communication with your customers.
  • You don’t have to incur any additional investment costs related to hardware, infrastructure or applications.
  • You access the system via Internet.
  • You can carry out your marketing campaigns wherever and whenever you want through 24/7 access.
  • You manage the entire system by yourself.
  • You can establish multi-access accounts through which a number of people can work using one shared company account.
  • Your data are stored on secured servers compliant with GIODO (Inspector General for Personal Data Protection) requirements.
  • Reliability of the system is guaranteed – a group of IT specialists is appointed especially to monitor its correct operation.

Why are we better?

Lettel platform offers transparent and intuitive graphic interface, the system is easily operated and user-friendly. Our customer can control the entire campaign by himself.

We provide our customer with on-line report module which enables to verify campaign parameters and adjust the accepted assumptions to achieve assumed benefits at any time.

The platform allows for individual unlimited creation of the form and the contents of a message, also in the most extended multi-variant scenarios. Full support for different methods of integration with external systems enables to steadily implement the solution in the customer’s IT environment.

As a large operator we can offer very attractive prices for sending the announcements. We cooperate with sound studios to provide our customers with the best quality of announcement sounding. We take advantage of our experience while giving advices concerning optimal message preparation.

Business cases

  • 01. Debt collection, debt monitoring

    For whom? Debt collection companies, B2C subscription companies, mobile operators, cable and satellite television providers, fixed-line operators, housing cooperatives, leasing companies, credit companies, banks, Cooperative Savings and Credit Unions, public utility companies like power and gas companies.

    Exemplary announcement: "Dear Sir or Madam, there is still an outstanding instalment of your loan in your credit history. We would appreciate it if you could make the payment no later then…".

  • 02. Information service

    For whom? Self-governments, information service providers, newspaper publishers.

    Exemplary announcement: "We would like to inform that the latest newsletter 'Your Finances' has been just sent to your e-mail address."

  • 03. Loyalty programs

    For whom? Petrol station networks, sales networks, manufacturers, importers, distributors of FMCG products, private medical and dentistry clinics, wholesale pharmaceutical companies and pharmacies, restaurants and pizza houses, authorized car services, manufacturers and distributors of clothes.

    Exemplary announcement: "We would like to inform that the number of points on your Premium card will be increased with 1000 points if you buy goods for at least 100 PLN within the next 7 days."

  • 04. Reminder about appointments

    For whom? Service companies such as hairdressers, specialist doctors, lawyers.

    Exemplary announcement: "We would like to remind you that you have an appointment in our Hairdressing Salon on 15 June 2001 at 18.30."

  • 05. Customer satisfaction research

    For whom? Companies that carry out public opinion researches, political parties, self- governments.

    Exemplary announcement: "We would like to know your opinion about this new petrol. If you find it more efficient, press 1."

About Lettel

Lettel Sp. z o.o. with its head office in Jastrzębie-Zdrój is an operator of Lettel platform. The company is a part of capital group Contactis Group that specializes in introducing new TMT products and services to the market.

We create solutions used in specialized customer service telephone centers for 10 years. Our broad experiences from cooperation with the biggest call centers in Poland helped us in development of a leading-edge platform dedicated to handle mass voice and SMS campaigns that offers broad spectrum of realized scenarios for information, marketing, sales or debt collection campaigns.

Our team of specialists and proven group of technological partners guarantee professional level of provided services and support.

IT infrastructure

01
Lettel service platform has been created to support your business!

Through integration and application of the latest marketing tools your company can minimize the costs, increase efficiency and gain advantage over the competitors on the market.
02
The system is based on ASP (Application Service Providing) model, which offers use of licensed software available from Lettel servers via Internet.

You don’t need to buy any copyright or license to use software, so you don’t incur any investment costs.
03
You buy a defined set of services strictly adjusted to your needs! Lettel platform is based on Dell enterprise-class servers.

Calls are made based on IP telephone exchange equipped with Sangoma boards. Nowadays, we offer 8 trunks E1 made available to us by a leading telecommunications operator in Poland, therefore we can carry out campaigns using 240 telephone lines simultaneously. We can scale the platform at any time to meet the growing expectations of our present and future customers.

The platform is collocated in a hosting center in Krakow.

Contact

Head Office

Lettel Sp. z o.o.
ul. 1 Maja 7,
44-330 Jastrzębie-Zdrój

tel.: +48 32 445 00 31
fax: +48 32 445 00 32
e-mail: biuro@lettel.eu
Customer Service Office
and Sales Office


ul. Kunickiego 5 pok. 212,
30-134 Kraków

tel.: +48 12 35 02 700
fax: +48 12 35 05 801
e-mail: kontakt@lettel.eu

© 2011 Lettel Sp. z o.o.
All rights reserved.